Everything You Need to Know About Our Shipping and Returns

Navigating shipping and returns can often be a hassle, but understanding the process can make your shopping experience pleasant and hassle-free. Here, we break down everything you need to know about our shipping and returns policies, ensuring you feel confident with every order you place.

Returns and Shipping Guide

When you shop with us, knowing what to expect when it comes to shipping and returns is essential. We strive to make our shipping process straightforward and our returns hassle-free. Let’s dive into the details.

Shipping Process

We understand that when you order something, you want it delivered as quickly as possible. Our shipping process is designed to get your items to you in a timely manner.

1. Order Confirmation: Once you place your order, you will receive a confirmation email. This email will detail your order and serve as your receipt.

   
   

2. Processing Time: Typically, it takes 1-2 business days to process your order. During peak seasons, such as holidays, this might take a little longer.

   
   

3. Shipping Options: We offer several shipping methods, including standard and expedited shipping. Standard shipping generally takes 5-7 business days, while expedited shipping can reduce this to 2-3 days.

   
   

4. Tracking Your Order: After your order is shipped, you will receive another email with tracking information. This enables you to follow your package until it arrives at your doorstep.

   
   

Packages ready for shipping in our warehouse.

Understanding Delivery Times

Delivery times can vary based on your location and the shipping method you choose. Here are a few key points to consider:

• Domestic Shipping: Most of our domestic shipping takes between 5 to 7 business days, but express options are available for quicker deliveries.

• International Shipping: For those living outside the domestic zone, shipping may take anywhere from 1-4 weeks, depending on the destination and customs clearance.

  
  

• Holidays and Peak Seasons: It's crucial to note that during holidays, delivery times may be extended. We recommend placing your orders early to avoid any delays.

  
  

What is the Big 5 Return Policy?

Our return policy is straightforward, often referred to as the "Big 5" return policy. Here’s how it works:

1. 30-Day Window: You can return items within 30 days of receiving your package.

2. Condition of the Item: To qualify for a refund, items must be unworn, unwashed, and in their original tags and packaging.

   
   

3. Refund Process: Once we receive your return, we will process your refund within 7 business days to your original payment method.

   
   

4. Exclusions: Some items may be excluded from returns, such as final sale or personalized products. Always check product details before purchasing to ensure eligibility.

   
   

5. Return Shipping: Although we aim to offer a seamless return experience, customers are usually responsible for paying return shipping costs unless the return is due to a mistake on our part.

   
   

Returns being prepared for processing.

How to Initiate a Return

Initiating a return is easy. Follow these simple steps:

1. Retrieve Your Order Information: Find your order confirmation email and note your order number.

   
   

2. Visit Our Returns Portal: Go to our returns portal on our website. This portal provides a step-by-step guide on how to initiate your return.

   
   

3. Select Items for Return: Choose which items you wish to return and provide a reason for each return.

   
   

4. Print the Return Label: You will receive a prepaid return shipping label to print and attach to your package.

   
   

5. Send It Back: Drop off your return package at the nearest shipping location. Make sure to keep the tracking details.

   
   

What To Expect After Sending Back Your Return

After sending your return, you can expect a few key updates:

• Tracking Your Return: Similar to when you placed an order, you can track your return shipment using the tracking number provided.

  
  

• Refund Processing Time: Once we receive your returned goods, it typically takes 7 business days to process your refund back to your original payment method.

  
  

• Communication: We will send an email update confirming that your returned item has been received and your refund is being processed.

  
  

Returned items organized before processing.

Tips for a Smooth Shopping Experience

To ensure an easy return process, here are some helpful tips:

• Read Product Descriptions: Make sure to read the item descriptions carefully, including size charts and fabric details. This will help in making informed choices.

  
  

• Keep Your Receipt: Always save your order confirmation emails as they contain essential information for returns and exchanges.

  
  

• Understand Policies: Familiarize yourself with our shipping and return policies before making a purchase.

  
  

• Contact Customer Service: If you have any questions regarding the returns process or need assistance, don’t hesitate to reach out to our customer service team. We are here to help.

  
  

Final Thoughts

Understanding our shipping and returns guide can help alleviate any anxiety about online shopping. We strive to keep the process transparent, ensuring our customers are informed every step of the way. From prompt shipping to a hassle-free return policy, we prioritize your satisfaction.

Feel free to explore our website for more information on our products and services. Happy shopping!